What is TrackDME

What is TrackDME

TrackDME is a serialized equipment-tracking app for durable medical equipment (DME) operators. It tells you exactly where every physical unit is and who has it. You scan a barcode to check gear out to a customer and scan it again to check it back in, so your inventory stays accurate without spreadsheets.

The core model

Five ideas hold the whole app together:

• Product category is a parent group, for example "Wheelchairs".
• Product is an interchangeable catalog type inside a category, for example "Standard wheelchair". You manage these on the Products page.
• Unit is one physical, barcoded instance of a Product type. Each unit is an instance of exactly one Product type. Units live on the Units page.
• Location is a warehouse, bin, shelf, or truck where units sit when they are not with a customer.
• Customer is the person or facility a unit is rented to.

This is what we mean by serialized asset tracking: every individual unit has its own identity and history, not just a count on a shelf.

The scan loop

Day-to-day work is a simple loop you run from the Scan page:

1. Check out: scan a unit in the warehouse and assign it to a customer with a delivery address and expected return date.
2. Check in: scan it again when it comes back, and it lands in your warehouse.

Every scan is recorded on the unit's history timeline, so you always have a clear record of who had what and when. To see the full flow, read The scan loop.

Reprocessing, if you need it

By default, that is the whole loop, check in and check out. If your operation needs a clean-before-re-rent step, turn on reprocessing in Company settings: checked-in units then land in Awaiting reprocessing and are locked out of re-rental until marked sanitized, for all products or just the types you flag. See Reprocessing and sanitizing.

It complements your billing system

TrackDME handles the physical side of your operation: where the equipment is and what condition it is in. It does not replace your billing or accounting system. Instead it works alongside it, and it can sync your customers in from QuickBooks so you do not re-enter them by hand.

Ready to start

You can be scanning this afternoon. Head to Quick start: get live this afternoon for the fastest path from an empty workspace to your first scan.

Related: Quick start and The scan loop.