Use TrackDME on a phone

Four destinations

The primary navigation is Today, Equipment, Rentals, and Scan.

Use Today for departures and returns, Equipment for readiness, Rentals for reservations and history, and Scan to find a physical unit.

Start on iPhone

Choose Don’t have an account? to open hosted sign-up. When it returns to the app, enter Business name and choose Create workspace. Open Equipment, choose Add equipment, and enter your first item. You can enter several unique barcodes in one save. Open that equipment type later and choose Add more equipment to add barcoded units or ready quantity. Equipment and customer creation need a connection and are saved only after server confirmation.

To create the first customer, open Rentals, choose New rental, then Add customer. Enter Customer name and Phone (optional), then Save customer. The customer is selected in the rental after confirmation. You can complete the first reservation, checkout, and return without opening the website. See Quick start.

Hold a particular unit in the phone app

1. Choose New rental, select a customer, and enter the rental dates.
2. Select an equipment type and enter the quantity.
3. For equipment tracked by barcode, choose the button beginning Choose exact units for. This is optional; you can assign units at checkout instead.
4. Search by barcode or serial number and select the promised units. The number selected cannot exceed the reserved quantity.
5. Select Reserve equipment. The server checks the full date range before confirming the hold. The rental detail lists confirmed barcodes under Held for checkout.

A unit currently out may be usable for a future rental after its planned return. Its appearance in the picker is not a guarantee of availability. Offline actions remain pending until the phone receives confirmation.

See Reservations and rentals for the browser workflow and date rules.

Recover a connection

Saved snapshot means you are viewing previously downloaded information. Availability may have changed. Saved actions stay on the device. A pending action may already have been accepted if the server response did not reach your phone. A refreshed rental can show the change while the action is still pending. The phone blocks saving identical reservation details again while that draft is pending. Restore the connection and sync the original saved action before trying again. After it is confirmed, you can intentionally create another booking with the same details.

Restore your connection and select Try refresh. After a successful refresh, the connection warning clears and the app shows the latest confirmed information. Check Needs attention for actions the server could not accept or saved actions this app version cannot read. An unreadable saved action keeps its original device data for review. Do not dismiss it unless you are sure it is no longer needed. A successful connection does not resolve a reservation conflict automatically. On Today, review the rejected action, choose Dismiss rejected action, then confirm Dismiss. This removes only the saved local action and its matching warning; it does not change a rental or equipment record. Other rejected actions remain listed. If dismissal fails, the action stays visible so you can try again. Reopen the rental to load its latest details before recording a corrected action.

Use another account on iPhone

Sign in to TrackDME may resume your previous hosted sign-in. To choose another account in the iPhone app:

1. Choose Account, then Sign out, and confirm Sign out.
2. On the sign-in screen, choose Use another account.
3. Complete the hosted sign-in with the account you want to use.

This iOS-only action requests a private browser session. It does not sign you out of existing shared browser sessions. Signing out or choosing another account does not delete saved actions. They stay on this device with their original account and workspace. Sign back in to that account and workspace to sync them.

Account deletion

Choose Account, then Request account deletion to start deletion of your login and personal data. The app shows a case reference and request status. See Delete your account for timing and shared-workspace details.

Camera or manual entry

Allow camera access when you want to scan a label. Manual search remains available if access is denied or the barcode is damaged. A camera session accepts one barcode; open the scanner again to scan another unit.

The website is also usable from a computer with a keyboard-wedge scanner.

Separate app access

Download the iPhone app from the App Store. See Get the iPhone app for installation steps. The browser is available through your normal TrackDME sign-in.