Terms of Service

By accessing or using TrackDME (the “Service”), you agree to be bound by these Terms of Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these terms.

The Service is provided by Willow Glen Equity LLC, operating under the name TrackDME (“we,” “us,” or “our”). If you do not agree to these terms, do not use the Service.

TrackDME is a cloud-based equipment tracking platform designed for durable medical equipment (DME) providers and similar equipment rental businesses. It allows you to manage inventory, track equipment location, scan barcodes, manage check-in/check-out workflows, and organize equipment categories and product catalogs.

TrackDME is an equipment management tool. It is not a medical records system and does not store, transmit, or process protected health information (PHI) as defined by HIPAA.

You are responsible for maintaining the security of your account credentials. You must notify us immediately at legal@trackdme.com if you suspect unauthorized access to your account.

Each workspace (organization) you create is your tenant. You are responsible for all activity that occurs within your workspace, including actions taken by team members you invite.

You may not share accounts or credentials, create accounts programmatically without our consent, or use the Service in a manner that circumvents any usage limits.

You agree not to:

• Use the Service to store, transmit, or process patient health records or protected health information.
• Reverse engineer, decompile, or attempt to extract source code from any part of the Service.
• Use the Service for any unlawful purpose or in violation of any applicable regulations, including those governing medical device tracking or equipment rental.
• Interfere with or disrupt the Service or servers or networks connected to the Service.
• Resell, sublicense, or otherwise commercialize the Service without our written consent.

We reserve the right to suspend or terminate access for violations of these rules.

Our Privacy Policy describes how we collect, use, and protect your data. By using the Service you agree to the practices described there.

You retain ownership of all data you input into the Service (equipment records, customer information, inventory data). We process that data solely to provide the Service to you.

If you connect a third-party integration (such as QuickBooks), you authorize us to exchange data with that service on your behalf according to the permissions you grant.

Certain features of the Service may require a paid subscription. Pricing, billing cycles, and cancellation terms will be presented to you at the time of purchase. All fees are exclusive of taxes unless otherwise stated.

We reserve the right to change pricing with reasonable notice. If you disagree with a price change, you may cancel before the new pricing takes effect.

The Service, including its design, features, and underlying code, is owned by TrackDME and protected by applicable intellectual property laws. Nothing in these terms grants you any rights in the Service except the limited right to use it as permitted here.

You grant us a limited, non-exclusive license to process your data as necessary to operate the Service.

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or that defects will be corrected. Equipment tracking decisions remain your responsibility.

TO THE FULLEST EXTENT PERMITTED BY LAW, WILLOW GLEN EQUITY LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

WILLOW GLEN EQUITY LLC’S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRIOR TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

You may cancel your account at any time. Upon cancellation, your access to the Service will end at the conclusion of your current billing period.

We may suspend or terminate your access immediately if you violate these terms, or with 30 days’ notice for any other reason. We will make your data available for export for 30 days following termination.

We may update these terms from time to time. We will notify you of material changes via email or by displaying a notice in the Service. Continued use of the Service after changes take effect constitutes acceptance of the updated terms.

These terms are governed by the laws of the State of California, without regard to its conflict of law provisions. Any disputes will be resolved in the state or federal courts located in San Francisco County, California.

Questions about these terms? Email us at legal@trackdme.com.